Voice and Fax Processing/Messaging 101

Voice Processing:

The Web’s next phase: Voice Commerce for Customer Self-care & Full Web Transactions

By: Stephen Avalone, VP of Marketing, NetByTel
10/30/2001


Speech technology has helped create exciting new frontiers for call centers and the Web. As the speech technology market begins to consolidate we see three primary segments of “voice services” emerging. Voice portals, as they’re known, concentrate on consumer services such as access by telephone to information like e-mail, stock quotes, weather and horoscopes. Other voice companies focus on enterprise applications such as corporate intranets to voice-enable field and sales force automation applications. But so far the most successful adoption of speech recognition-based technology is voice commerce – the ability to perform actual Web transactions – such as purchasing products and tracking the order in real time – by speaking into any telephone.

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Voicemail Tutorial

By CommWeb.com
Oct 3, 2000

A business voicemail system integrates and signals back and forth with a Private Branch Exchange (PBXs) or a Central Office (CO) telephony switch and records, stores and plays back audio signals (voice messages).

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Fax Processing:

 

 

Messaging: