By CommWeb.com
October 10, 2000

A form of automated dialing, predictive dialers work through a list of phone numbers for customers or prospective customers, automatically dialing each one, screening out no answers, busy signals, standard information tones (SITs) and answering machines, onlysending calls that reach a live person to a sales agent.

Using intelligent algorithms, these devices can detect when an agent is wrapping up a call; they'll then begin dialing the next number and send the call to that agent as soon as it reaches a live voice on the other end. These algorithms are also capable of detecting the number of available telephone lines, available operators and average length of each call.

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