By CommWeb.com
May 4, 2000

While most other call-center equipment is optional, the ACD is necessary and critical. Simply defined, the ACD routes the call in queue longest to the first available agent; it also equally distributes calls among agents. But it doesn't stop there. The ACD also helps you manage your trunks, agent stations and other equipment that integrates with your ACD. Without an ACD, there is no way for agents to know which calls to answer first.

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Automatic Call Distributors - Buying Tips

By CommWeb.com
May 4, 2000

What to look for in Automtic Call Distributors.

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