Knowledge Management
 
 
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KM 101

The Knowledge in Knowledge Management

Fred Nickols 2000

Introduction

His aim in this brief paper is to clarify some terms commonly used in discussions about knowledge management. These include the following:

  • Explicit knowledge
  • Tacit knowledge
  • Declarative knowledge
  • Procedural knowledge


Along the way we will touch on the meaning of the root term, knowledge, as well as a couple of related terms, specifically, implicit knowledge and strategic knowledge.

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The ABCs of Knowledge Management

Find out what knowledge management is and how it can give your company a leg up on the competition.

  • What is knowledge management?
  • What constitutes intellectual or knowledge-based assets?
  • What benefits can companies expect from KM?
  • What are the challenges of KM?
  • Who should lead KM efforts?
  • What technologies can support KM?

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The fundamentals of KM
  • Understanding knowledge: What it means, how to work with it, who owns it, how it flows, finding who knows.
  • Supporting knowledge: Making sharing and knowledge creation happen, applying new & useful knowledge level practices, developing & appreciating symptoms and diagnostics. Walking on a different (higher?) landscape.
  • Scaling knowledge: Moving from individual insights, to group validation, to enterprize meaning, and then beyond. Overcoming the 'stickiness' at community level and the 'slipperiness' associated with professional / domain interactions.
  • Speeding cultural changes: Knowledge is closely tied to people and identity, changing mindsets is more than altering process and habits. Making sure we 'listen' and empathize with discontinuous insights, killing NIH.
  • (How to) transfer learning: Making & taking new concepts to action, thinking together, collaborating and delivering to a market that will not wait. Retention, actionalization and embedding not just access & experience.

Brint 06/14/2001

The Essentials of KM

1) Document / content / publishing management (includes intranets)
2) Helpdesks / customer service
3) CRM (includes sales force automation)
4) Business intelligence (includes technology scanning, newsfeeds)
5) Activity co-ordination (calendars, event notification, PM)
6) Knowledge markets / exchanges (FAQs, bloggers)
7) Collaboration tools (discussions, chat, IM)
8) Community / association tools (membership, content, personal profiles, discussions, learning)
9) Learning environments (assessemnt, tracking, content, facilitation)
10) Corporate memory (conversation & content, annotation, reminding)

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KM Glossary


A selection of terms that are key to understanding the KM process, may be new to novices, and may have different meanings in other contexts.

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Portal Websites
*Brint
*KM World
*Total KM

*KM Resource Center

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Vender Websites
* IBM/Lotus Notes
* Knowledge™ products
* Primus
* Knowledge Transfer International
 
Informational Websites
* KM Magazine
* KM Forum
* ktic
* Knowledge Management for Homeland Security
 
White Papers
*The Strategic Benifits of Knowledge management
*Broderbund Builds a Strong Case For Internal/External Knowledge Sharing
*The K N O W L E D G E Imperative
*Knowledge Management: Collaborating for a Competitive Edge
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Books
*If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice
*Enabling Knowledge Creation : How to Unlock the Mystery of Tacit Knowledge and Release the Power of Innovation
*Learning in Action: A Guide to Putting the Learning Organization to Work
*Knowledge Management Toolkit, The: Practical Techniques for Building a Knowledge Management System
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Case Studies
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Articles
*Who's in Charge?
Choosing the right leader for knowledge initiatives is a crucial first step

*Where Is Your Group Intelligence?
*The Right Way to Sell KM

*Managing Knowledge, Even in Bad Times
Abandoning KM during an economic downturn is not the solution.

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The Latest and Greatest in Knowledge Management


War Management

Armed with real-time knowledge, the U.S. military captures strategic advantage

By Steve Barth
Editor's note: The following story was in its final version and ready for production for the October edition of Knowledge Management prior to the Sept. 11, 2001 terrorist attacks in New York, Washington and Pennsylvania. No additional modifications have been made to the story.

A solitary soldier runs across a desert at dawn, seemingly oblivious to the squad jogging past in the opposite direction or the helicopter flying overhead. "Even though there are 1,045,690 soldiers just like me, I am my own force," we hear him say. "With technology, with training, with support, who I am has become better than who I was."

Knowledge management plays a central role in this transformation, which is taking place in all branches of the U.S. armed forces. Paradigm shifts have challenged the military in the decade since the Gulf War.

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What is the National Knowledge System for Anti-Terrorism?

National Knowledge System is a program under development by the Volunteer Organization of Certified Knowledge Managers (VOCKM), an organization set up by the Global Knowledge Economics Council (GKEC) for working with Federal Emergency Management Agency (FEMA), to help provide information, knowledge and training for for Homeland Security and countering the effects of Terrorism. Over 300 volunteers from government agencies and corporations are involved interfacing the appropriate organizations handling the Terrorism situation.

An information website for the public.

  • A secure information system for responsible agencies
  • Knowledge sharing program across public and private organizations
  • eLearning Program to diffuse knowledge to the public and organizations.
  • Training programs to prepare organizations for a response to terrorism.

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