Telephony Training

Avaya

Training	Description
TCM - Telecommunications Management Certification Training	Co-sponsored by Avaya, University College of the University of Denver, and the International Definity Users Group (InDUG). This program will help telecommunication professionals to earn and demonstrate proficiency in a wide range of competencies identified as vital for success in the field of telecommunication management. .
CCM - Call Center Management Certification Training	"Vendor independent" program that has been designed to allow each participant to develop the call center management skills that have been identified as the "keys to success" in this challenging environment. Upon successful completion of the program, the candidate will be awarded the Certificate of Completion in Call Center Management.
Call Center Agents	Call Center Agent Training.
Call Center System Administration	CentreVu Call Center Systems Training.

Lucent

Training	Description
Broadband Learning Center	A comprehensive knowledge and skill development resource.
Lucent Certified Technical Expert (LCTE) Training	Recommended courses to pass LCTE Certification

Thinq

Training	Description
Computer Telephony Engineer (CTE)	A certification program for IS professionals, VARs, resellers, engineers, and telephone company representatives involved in the acquisition, integration, and administration of computer telephony solutions.
Computer Telephony Integration (CTI) Essentials	The Computer-Telephone Integration (CTI) Essentials program introduces computer-telephone integration dynamics, and explains the technology of applications, architecture and system development.
MMTA Certification Program	The MMTA Certificate Program consists of the Basic Telecom, Data Com, CTI, LAN, and Broadband titles.
Internet Telephony and Voice Over Packet Networks	Explore the applications, technologies, products and services which promise to revolutionize voice communications.